Tree Surgeons Wembley Terms and Conditions

These Terms and Conditions set out the basis on which tree surgeons in Wembley provide services to domestic and commercial clients. By making a booking, accepting a quotation, or allowing works to proceed, the customer agrees to these terms. They are designed to explain how appointments are arranged, how payments are handled, what happens if a booking is changed or cancelled, and the limits of liability that apply to arboricultural services. These terms should be read carefully before any work begins.

For the purposes of these Terms and Conditions, references to we, us, and our mean the service provider, and references to you or the customer mean the individual or organisation requesting the service. Services may include tree pruning, crown reduction, tree removal, stump grinding, hedge work, site clearance, and related arboricultural tasks. All services are provided subject to site conditions, safety considerations, relevant permissions, and the availability of suitable equipment and personnel.

Any quotation or estimate provided by our tree surgeon Wembley team is based on the information available at the time of inspection or enquiry. A quotation may change if access conditions, the scope of work, tree size, hidden defects, or other site factors differ from those originally described. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or revised if circumstances change. Acceptance of a quotation means you agree to the works described and to these terms.

Bookings may be made following an initial enquiry and any necessary site assessment. In some cases, a visual inspection or photographs may be sufficient to prepare an estimate; in others, a site visit may be required before confirmation. A booking is only confirmed once we have agreed the service, date or estimated date, and any applicable payment arrangement. We reserve the right to refuse or reschedule work where conditions are unsafe, access is restricted, or the requested service is outside our operational capability.

Booking process may involve the customer providing accurate information about the property, the trees or vegetation concerned, known hazards, underground services, nearby structures, and any restrictions affecting access. You must notify us of any issues that may influence the work, including protected status, shared boundaries, preservation orders, or evidence of disease and instability. If false or incomplete information is supplied, we may adjust the price, alter the scope of work, or cancel the booking where necessary to protect safety and compliance.

Where a date is agreed, the customer must ensure that access is available at the scheduled time and that the site is safe for our operatives to begin work. This includes arranging permission from relevant occupiers, removing obstacles where reasonable, and making sure vehicles, garden items, pets, and vulnerable persons are kept clear of the working area. Delay caused by unavailable access, missing permissions, or unsafe conditions may lead to additional charges or postponement of the service.

Payments are due in accordance with the quotation, invoice, or written agreement provided. Unless otherwise stated, payment is required on completion of the work or within the timescale specified on the invoice. We may request a deposit for larger projects, specialist operations, or works requiring advance scheduling. Deposits are used to secure time, labour, and equipment, and may be non-refundable except where the law requires otherwise or where we are unable to provide the agreed service.

Accepted payment methods may include bank transfer, card payment, cash, or other methods communicated in advance. All prices are quoted in pounds sterling and may be subject to VAT where applicable. If payment is not made on time, we reserve the right to charge interest and recovery costs in line with applicable law. We may also suspend further services, withhold certificates or documentation where lawful, or refer unpaid accounts for debt recovery.

In relation to tree surgery services, the final price may differ from the estimate if the actual work is more complex than anticipated. Examples include concealed decay, storm damage, additional waste, increased labour, emergency call-out requirements, or changes requested by the customer after work has started. Any material change to the price should be agreed where practicable before extra work proceeds. If agreement cannot be reached, we may stop work and charge for work already completed, mobilisation, and reasonable costs incurred.

Customers may cancel or rearrange a booking by giving notice as early as possible. Where a cancellation occurs after work has been scheduled, we may retain a deposit or charge cancellation fees to reflect loss of time, administration, and costs already incurred. If machinery, staff, or subcontractors have been allocated specifically to your booking, the customer may be responsible for reasonable wasted costs. The closer the cancellation is to the agreed date, the more likely such charges may apply.

If weather conditions, unsafe ground, high winds, heavy rain, ice, or other environmental factors prevent safe operations, we may postpone the booking. Arboricultural work often depends on safe working conditions, and our decision on whether work can proceed is final where safety is concerned. We may also reschedule if equipment failure, staff illness, unforeseen hazards, or legal restrictions prevent us from completing the works on the planned day. In such cases, we will use reasonable efforts to arrange a new date.

Where the customer requests changes to the booking, including amendments to the scope of works, additional tasks, or a different completion date, we may revise the quotation and timetable accordingly. Changes that affect disposal volumes, access requirements, or labour may increase the total charge. No variation is binding unless agreed by us, and where work is already underway, any requested change may be treated as a separate instruction with its own cost implications.

We take reasonable care to carry out all tree surgeon services competently, safely, and in accordance with industry practice. However, tree work carries inherent risks, and some outcomes cannot be guaranteed. Trees are living organisms, and their condition may change due to weather, hidden defects, disease, or prior damage. Unless expressly agreed in writing, we do not guarantee future growth patterns, regrowth rates, long-term stability, or the outcome of natural processes beyond the works performed.

We shall not be liable for pre-existing defects, underlying structural issues, or damage caused by factors outside our reasonable control. This includes defects that are concealed within trunks, branches, roots, stumps, or surrounding soil. We are also not responsible for damage resulting from the customer’s failure to provide accurate information, obtain necessary permissions, remove obstructions, or secure fragile property items before work begins. Any fragile features, such as greenhouse panels, decorative items, or old fencing, should be protected or removed by the customer unless agreed otherwise.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim arising from the provision of services shall be limited to the amount paid or payable for the specific work giving rise to the claim, except where a higher limit is required by law. We shall not be liable for indirect, consequential, or purely economic loss where this is permitted by law.

Where waste is left on site at the customer’s request, responsibility for its storage and final disposal passes to the customer once the work is complete and the area has been handed back. We accept no responsibility for waste that is later moved, burned, sold, or disposed of by others after completion, unless we have agreed in writing to continue managing it. If waste is contaminated, unusually heavy, or requires special handling, additional charges may apply to meet lawful disposal requirements.

Customers acknowledge that some tree works may require compliance with local authority controls, conservation rules, or protection measures affecting trees and hedges. It is the customer’s responsibility to confirm whether permissions, notices, or approvals are needed before work starts, unless we have expressly agreed to handle this. If a booking is delayed or cancelled because such approval has not been obtained, any resulting costs may remain payable. We are entitled to rely on the customer’s instructions unless we have reason to believe they would result in unlawful work.

Any materials removed from site, including timber and arisings, remain our property until payment is received in full unless we agree otherwise. We may recycle, chip, repurpose, or dispose of such materials in a lawful and commercially reasonable manner. If the customer wishes to retain logs, wood chip, or other arisings, this must be agreed before the service begins. Requests made after completion may not be possible to accommodate.

You must ensure that the information you provide before and during the booking is true, complete, and not misleading. This includes details about ownership, access, services running below ground, neighbouring boundaries, previous tree work, and any known risks. If a tree is close to buildings, roads, utility lines, or public paths, you must inform us so that the job can be planned safely. Failure to do so may result in additional charges, suspension of the work, or cancellation without liability on our part.

The customer is responsible for removing valuable or breakable items from the work area, such as vehicles, garden furniture, ornaments, and outdoor equipment. Where it is impractical to remove items, they should be protected to a reasonable standard. We do not accept responsibility for minor surface marks, normal disturbance to lawns or soil, or unavoidable effects of access by heavy equipment, provided that reasonable care has been taken. Any request for special protection must be agreed in advance and may incur extra cost.

If the customer is not the owner of the property, they must have the necessary authority to instruct the works and accept these terms. Where consent from a landlord, managing agent, freeholder, neighbour, or other third party is required, the customer must obtain it before the booking date. By proceeding, you confirm that you are authorised to request the service and to permit access to the site for the purpose of carrying out the agreed work.

We shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, flooding, fire, accident, utility failure, transport disruption, epidemic, strike, or government action. If such an event occurs, we may suspend performance, vary the timetable, or cancel the booking where necessary. Any obligation affected by force majeure will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable.

If the customer believes there is an issue with the service, they should notify us promptly and provide reasonable details of the concern. We may request access to inspect the work and, where appropriate, offer a remedy, explanation, or correction. Complaints must be raised within a reasonable time after completion of the service, so that any issue can be properly assessed. This does not affect any statutory rights that may apply under UK consumer law.

These Terms and Conditions may be updated from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will usually apply to that booking unless a different version has been expressly agreed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay in enforcing a right shall constitute a waiver of that right.